FAQs

Q1: How long does delivery take?
A: Orders are usually delivered within 3–5 working days depending on your city.

Q2: Do you offer Cash on Delivery (COD)?
A: Yes, we offer COD across Pakistan.

Q3: Can I exchange an item if the size is not right?
A: Yes, exchanges are allowed within 3 days of delivery. The item must be unused, with tags and in original packaging.

Q4: What if I receive a damaged or wrong item?
A: Please contact us immediately with your order number and photos. We will arrange an exchange or refund if the item is unavailable.

Q5: How do I place an order?
A: Select the product, choose the size, add to cart, and complete checkout with your preferred payment method.

Q6: Can I track my order?
A: Yes, once your order is dispatched, we will provide a tracking number via WhatsApp or email.

Q7: Do your products have safe materials for kids?
A: Yes, all our garments are made from safe, comfortable, and child-friendly fabrics.

Q8: Can I cancel my order?
A: Orders can only be canceled before dispatch. Please contact us immediately if you wish to cancel.

Q9: Are the colors exactly like the pictures?
A: We try our best to show accurate colors, but slight variations may occur due to screen settings or lighting.

Q10: Who can I contact for help?
A: You can contact us via WhatsApp, email, or the contact form on our store. We will respond as soon as possible.